By empowering our employees with a more automated and less labor-intensive process, we save them time and improve the accuracy of our utilization data. “We knew that there was significant room for improving how we reported and tracked time. This wasted time, decreased the accuracy of the data captured and limited its effectiveness in decision making processes. As the business expanded and hired more staff, Blackbaud knew they needed greater visibility in to what employees were working on to improve their operational effectiveness and redirect as necessary.Ī major challenge with the prior system was that it was very cumbersome for employees to enter and categorize the tasks. However, as Blackbaud acquired new businesses, expanded into new markets, and continued to scale its global workforce, the legacy system no longer met its needs. Today, the company employs full-time staff, hourly workers, outside contractors, and interns around the world who need to track how their time is spent, accurately and efficiently.Īccording to RDO division Chief of Staff John Young, the company had always recognized the importance of time tracking to measure and improve its team’s productivity levels, but there had been no impetus to overhaul its legacy software. Raising greater awareness of time tracking benefitsīlackbaud began using time tracking systems many years ago, beginning with an on-premises system for its Research, Delivery and Operations (RDO) division to track its hours against product developments.
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